Refund policy

We want you to be happy with your mouse pad. If it is not right for you, you can return it within 30 days of delivery.

What can be returned

• Items returned within 30 days of the delivery date.
• Items in their original condition, unused and undamaged, with all parts and packaging.
  

We cannot accept returns on items that have been used, modified or damaged after delivery, or on gift cards.

How to start a return

Email us at amber@amberlune.shop with your order number and a short note about the reason. We will reply with the return address and instructions. Please do not send anything back before you hear from us, or we may not be able to trace it.

Who pays for return shipping

• If you changed your mind, you cover the return postage.
• If the item arrived damaged, faulty, or is not what you ordered, we cover it. Send us a photo and we will arrange a replacement or a refund, whichever you prefer.

Damaged or wrong items

Please check your order as soon as it arrives. If something is broken or incorrect, contact us within 7 days of delivery with a photo of the item and the packaging so we can sort it out quickly.

Refunds

Once your return reaches us and passes a quick check, we refund the original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank. Original shipping charges are not refunded unless the return was our fault.

Cancellations

If you need to cancel, email us as soon as possible. If the order has not been dispatched we will cancel it and refund you in full. Once it has shipped, it becomes a return.

Questions

Email amber@amberlune.shop and we will get back to you.